FixSmith-A New Era in Online Technical Support

Wednesday, 31 October 2012

Facebook Login Page Error -Helpful Suggestions

Nowadays, Facebook login page problems are very common. One of the most common problems that most users face includes username and password issues. Some of the other issues include error messages or page display problems at login time. But then, the good news is that you can opt for a couple of choices if you are experiencing Facebook login page options. To begin with, you can request for a password reset straightway at Facebook. You can find this option at the login page. You need to have at your hand is the email address which you had chosen for registering into your Facebook account.

In addition to this, you can also opt for some reputed password manager such as Last password for storing Facebook account details. This will help you to fill up the form automatically at the Facebook Login page. The first group of issues is usually simpler to resolve. A problem loading page may have only a couple of sources. If the website is not entirely loaded or displays old information then you need to clear the browser cache or access Facebook using some other web browser. As a result, you will be able to log into this social networking website with simplicity. Currently, this password manager is available for a number of browsers such as IE, Google chrome, and Mozilla Firefox.

Frankly speaking, there are two categories pertaining to the Facebook login issues. The first set of problems is related with the Facebook page loading. All you need to have at your hand is the email address which you had chosen for registering into your the second set of problems connected with the Facebook login.

A problem loading page may have only a pair of sources. It may be that Facebook is presently facing issues that can be resolved by waiting for a couple of minutes and then retrying for the second time. If the website is not fully loaded or displays old information then you need to clear the browser cookies or access Facebook using another web browser. It may be problem with your internet service provider.

In this case as well, you can resolve the issue by waiting for a couple of minutes and then retrying for the next time. If you are windows user then you may go in for the target command for checking if the connection to Facebook has been established or not. You need to open the prompt command by pressing Windows R, followed by typing cmd and finally hitting the enter button.

Still are you facing login problem? Don’t panicked proper Facebook support just one ring away. Fixsmith is the right place where thousands of users get complete Facebook support. We provide to individuals, small businesses, professionals. Right from Facebook forget password issues, Facebook email support, facilitation of business management from your account to Facebook password recovery, and every Facebook issue s you can think of, our service portfolio includes all. For any assistance call FixSmith’s toll free facebook support 1-877-255-3353.

Thursday, 25 October 2012

Windows Secure Workstation: A False Anti Malware Tool

Windows Secure Workstation is a new version of online threat or a scam. It is a fake antivirus program which is created by Cyber criminals. This program is a rogue anti-spyware program from the Rogue.FakeVimes family and previous versions of this malicious software were named Windows Anti-Malware Patch, Windows Virtual Security and many others. It is considered as a rogue because it displays false security alerts and fake scan results in order to mislead you for activating it's "ultimate protection" (purchase its full version to remove the detected security infections). In reality none of the security threats that are indicated by Windows Secure Workstation exists on your computer. This false security scanner is just an image of a real antivirus software. In case of analyzing this program it is hardly possible for us to find neither a virus definition database nor a legitimate scan engine. This is the basic reason for which the Malwarebytes research team has determined that Windows Secure Workstation is a fake anti-malware application which should be eliminated from your computer. This particular variant is spread via three methods:

  • The first method is the use of hacked web sites that exploit visitor's unprotected programs in order to install the program without your permission.
  • The second method uses web sites that display false online anti-malware scanners that deceive to scan your computer, state that it is infected, and then prompt you to download and install Windows Secure Workstation in order to clean it.
  • Finally, this infection is also spread through Trojans that pretend to be software required to view an online video.

When this antivirus software program is installed on your or user's computer, it will create hundreds of Image File Execution Options Registry entries that make it so that you not able to run many legitimate security applications or Windows utilities. When you try to run one of these programs, these changes will instead cause the Windows Secure Workstation program to execute instead. This allows the rogue to take full control of your computer. When started,  it starts to perform a security scan which will end up in a detection of multiple security threats. Then if a PC user clicks on "Remove All" button Windows Secure Workstation will ask to purchase its full version. This misleading method is used to swindle money from unsuspecting PC users.

While running, Windows Secure Workstation will also display fake security alerts that is designed to make you think that your computer has a severe security problem. These warnings may state that your computer is at risk or that your programs are infected. It generates such fake warning messages:

"Warning! Virus Detected Threat detected: FTP Server Infected file: C:\Windows\System32\dllcache\wmploc.dll"

"Warning! Identity theft attempt Detected Hidden connection IP: Target: Your passwords for sites"

"Error Key-logger activity detected. System information security is at risk. It is recommended to activate protection and run a full system scan"
"Microsoft Security Essentials detected potential threats that might compromise your privacy or damage your computer. You need to clean your computer immediately to prevent the system crash"
"Trojan-PSW.Win32.launch Hack Tool:Win32/Welevate.A Adware.Win32.Fraud"

Windows Secure Workstation is extremely aggressive and hard to remove. It needs Online Antivirus Support to remove or uninstall this fake anti – virus tool from your computer. So, take help from experienced computer technicians to remove Windows Secure Workstation and any associated malware from your computer for free.

John Parker is an experienced consultant of Online Antivirus Support. To know more about and get assistance on computer support and services, please, visit .

What is Windows Anti-Malware Patch?

Windows Anti-Malware Patch is a program from FakeVimes family pretends to be justifiable security software, like an antivirus, but originally it is entirely scam. It produces false infections report, displays various fake security alerts, and hijacks an Internet browser as a process to force you to believe that your PC is highly infected. Windows Anti Malware Patch is designed with one purpose – to scare you into thinking that your system in danger.
Basically Windows Anti-Malware Patch is a rogue antispyware programs that is designed for stealing money from general computer users. The program reproduces actions of security tool but originally it doesn’t do anything. For this behavior you start to think that your PC is affected by malware and finally convince you to buy the license key of Windows Anti Malware Patch claiming that it will resolve all security issues. In fact the application was created only to cheat money of computer users but not to make any security related issues easier.

The application employs Trojans to get into your PC without your acquaintance. Windows Anti Malware Patch is frequently distributed on infected websites and more. Once inside, the program will run its fake scanner. This will happen each time you reboot your Windows. You will see the scanner running for a while and afterwards Windows Anti-Malware Patch will show that your system is full of spyware and viruses. To remove these malwares you will be asked to purchase this software.

You will be distracted by a bunch of alerts which will warn you about your system being at risk. Here is how these messages look like:
Warning! Virus Detected
Threat Detected: Trojan-Downloader.Win32.Agent
Security Risk:
Infected File: regedit.exe
Description: Programs classified as Trojan download and install new versions of malicious programs, including Trojans and AdWare, on victim computers.
Please click “remove All” button to erase all infected files and protect your PC

Firewall has blocked a program from accessing the Internet
Internet Explorer
C:\program files\internet explorer\iexpolre.exe
C:\program files\internet explorer\iexpolre.exe
is suspected to have infected your PC. This type of virus intercepts entered data and transmits them to a remote server.
Please click “Prevent attack” button to prevent all attacks and protect your PC

 If your PC is infected with this Trojan, then most importantly, do not purchase the software! Uninstall the rogue from your system. If you need any help or technical support, then call FixSmith’s tech support at 1-877-255-3353 and get 100% malware support or any virus removal assistance.

Friday, 19 October 2012

Win 8 Security System : An Another Fake Anti Malware Tool

A computer system can be called secured when no data transaction has taken place through any storage devices and other networks. But, it is quite absurd to isolate a system in this way. Now, you need to tap a huge range of information from the Internet. But, the internet is one of the vast sources of malicious websites that are designed to implant viruses on your system, with the purpose of compromising its security.

Now, a new threat, named as “Windows 8 Security system” has been discovered late in August. It is a fake antivirus / antimalware tool which is fake anti – spyware program form Rogue.FakeRean-Braviax family. It claims to detect infection and shows alerts to the users into purchasing protection.

This program is installed through web sites that display fictitious online anti-malware scanners that inform you about the virus infection on  your computer and then give you an option to download and install the rogue. It is classified as a rogue because it displays fake security alerts, fake scan results, seize control your installed web browsers so that they display virus alerts, and utilizes other malware that attempt to hide the presence of the rogue.

During installation, Win 8 Security System will register itself in the Windows registry. So, it will run automatically every time when your computer is turned on. Moreover,  Win 8 Security System is running, it will choke the Windows Task Manager and most antivirus and antispyware tools. Once it is installed, this fake anti – virus tool will copy a system scan and report the fake security alerts and warnings on fatal infections with all sorts of malicious software on your computer and it also recommends you to  buy its full version to clean your computer.

Moreover, Win 8 Security System will hijack your browser, so it will show a fake warning page instead a site that you want to visit. Some of the messages you may see include:

Windows Desktop has been vanished with the virus!
Windows Shell has been recovered by Win 8 Security System. To prevent system damage click here for security scan.

Your computer is being attacked by an internet virus. It could be password-stealing attack, a trojan - dropper or similar.</div>
Attack from: <ip address>, port 3452
Threat: Win32/Nuqel22
Do you want to protect your PC from the attack right now?

Virus Infection !
System Security was found to be compromised, Your computer is now infected. Attention, irreversible changes may occur. Private data may be stolen.
Click here now for an instant anti-virus scan.
Of course, all of these messages, alerts and warnings are a false and supposed to panic you into thinking regarding your computer in danger!

Win 8 Security System is extremely aggressive and hard to remove. It needs Online Antivirus Support to remove or uninstall this fake anti – virus tool from your computer. So, take help from experienced computer technicians to remove Win 8 Security System and any associated malware from your computer for free.

John Parker is an experienced consultant of Online Antivirus Support. To know more about and get assistance on computer support and services, please, visit .

Be Aware from Vista Defender 2013

Vista Defender 2013 is rogue antivirus, it’s created by Cyber criminals with stealing money from unsuspecting PC users. This is a rogue security scanner which behaves as a legitimate antivirus program and displays totally fake security scan results. To further scare PC users into believing that their systems are in the risk, they are highly infected. Vista Defender 2013 generates various security warning pop-ups and blocks Internet browsers by displaying error message “the website which computer user wanted to visit is supposedly infected”. You may also get different types of security alert, like:
1.       “Security breach!
Beware! Spyware infection was found…”
2.       “Vista Defender 2013 Alert
System hacked…”
3.       “Malware Intrusion
Sensitive areas of your system were found to be under attack. Spy software attack or virus infections are possible. Prevent further damage or your private data will get stolen. Run an anti-spyware scan now. Click here to start”.
You should understand that all processes that are displayed by Vista Defender 2013 are rogue. They are designed to scare you into purchasing hopeless license key.
When Vista Defender 2013 infected computer users shouldn't even consider paying for its license key to remove the security bugs. As stated above the security threats which are detected by this software have no existence. If you pay for this antivirus program you will slack your money and your PC will not free from virus. Notice that this rogue virus originates from a family of fake antivirus programs Braviax, rogue programs from this family can adapt to the computer user's OS. For example if you were using Windows XP then this malicious program would appear to you as XP Defender 2013 or  you were using Windows 7 this malicious program would be shown as Win 7 Defender 2013.
You shouldn't be worried by the long list of security infections; this fake antivirus software only generates this false detection list. Most usually this malicious program is spread using exploit kits, Trojans or misleading websites that exploits system's security vulnerabilities and installs this fake security scanner without users knowledge. This fake malicious program is a serious security threat and you must remove it as soon as possible, because if you have Vista Defender 2013 virus in your computer then there is highly chance to infect by other malware.
Ignore all those offers to buy the license key, it only loose your money. To remove this malicious program from your system, just give a ring to FixSmith, our experienced tech support team will resolve every issues due to Vista Defender 2013.  Just getting intimation from you they   will take the remote access of your PC, and then remove Vista Defender 2013 trojan from your system. They also guide you the Vista Defender 2013 removal with in easy steps. 

What is Windows Safety Series?

Windows Safety Series is a PC infection, FakeVimes family of rogue anti-spyware programs. This malicious program is considered a rogue virus because its deliberate use of false list of computer infections, the displaying of fake security error messages, and because it changes settings on your system so that you are no longer able to run justifiable programs. This malicious infection is swelling by three methods. The first method is through the display of the online advertisements that act as if to be an online anti malware scanner. This system scanner will state that your PC is in highly risk zone, it’s infected and then prompt you to download and install this malicious program. The second method is through Trojans that made up to be software required to view an online video. The 3rd method is hacked web sites that attempt to exploit vulnerabilities found on your system to install the infection without your permission or acknowledgement.  

When Windows Safety Series is started it will add frequent Windows Registry entries that do not permit you to run your normal window’s security programs or the Windows utilities. As a replacement for when you begin these malicious programs, Windows Safety Series rogue virus will be started and will give a security alert that the program you are trying to run is infected. Once Windows Safety Series is begun it will perform a forged scan of your system and then state that there are many malwares present. If you have made an attempt to remove these security infections, though, the fake antivirus program will ask you to first purchase the software before you are allowed to remove. Ignore all those offers to buy the fake antivirus software, it only loose your money.
While running, Windows Safety Series will also display numerous false security warnings that imply that there are PC infections on your system or that you are sending private data to the Internet.  These security alerts are like that:

1. Torrent Alert
Recommended: Please use secure encrypted protocol for torrent links.
Torrent link detected!
These notifications mean that you have violated the copyright laws. Using Torrent for downloading movies or videos and licensed software shall be impeached and you may be sued for cyber crime and breach the law under the SOPA legislation.

Attempt to run a potentially dangerous script detected.
Full system scan is highly recommended.

Key logger activity detected. System information security is at risk.
It is recommended to activate protection and run a full system scan.

Just like the scan results, ignore these false security alerts.
As you can see, Windows Safety Series rogue virus is a scam that was created to trick you into thinking your system was brutally infected so that you will then purchase the antivirus software. There is no reason to purchase this program, and if you already have, you should contact your credit card provider and dispute the charge stating that the antivirus program is a scam.

To remove this malicious program from your system, just give a ring to FixSmith, our experienced tech support team will resolve every issues due to Windows Safety Series.  Just getting intimation from you they   will take the remote access of your PC, and then remove Windows Safety Series Trojan from your system. They also guide you the Windows Safety Series removal with in easy steps. 

Friday, 5 October 2012

FixSmith – Earned Registered MacAfee Partner ship

We are very excited to announce that we, FixSmith, have been stated as the MacAfee Certified Partner. Fixsmith now afford you the highest levels of technical competency as well as productivity, which produces recognition with peers and within the PC tech support industry. From now our MacAfee Certified Specialists provide you more efficient implementation of MacAfee solutions. Due to MacAfee partner our well trained and skilled tech support guys know the MacAfee product in depth as well as fairly known about the antivirus complexity.
Users, who deal with us they can trust more, because we are registered partner of MacAfee and can able to give you more than a non certified MacAfee partner. From now Fixsmith starts to provide Endpoint Security Solution for your system.
Supporting both the home and the small business users, we are your one stop for antivirus software tech support service. Our technicians will make it easy for you, utilizing live remote computer support, which allows you to sit back and relax while we fix your any MacAfee antivirus issue like software installation, license up gradation, renewal etc. with no need to open your home to anyone or taking your computer anywhere.
If you have any questions or issues with MacAfee license activation, antivirus software version upgrades or renewals then the solution is just one click away. Just Dial Fixsmith’s tolls free help line, + 1-877-618-8751 and acquire inclusive live MacAfee phone support from the diligent tech support guys. They are committed to simplifying and improving your Antivirus support experience.
FixSmith will provide you the end to end resolution like:
•             Any General Technical Queries regarding MacAfee Antivirus
•             MacAfee Antivirus Issues Troubleshooting
•             MacAfee Error Messages solution.

Step by Step FBI Virus Infection Removal Guide

FBI virus is a fiddly malware that enters inside its target system unnoticed. This FBI virus infection presents about itself for the victim as 'The FBI Federal Bureau Investigation' alert insistently claiming that your system is totally blocked because of the Copyright Law violation. Once the program installed display false error messages and security warnings on the infected PC. However, if you find that your system blocked by a program saying that you have been illegally using copyrighted content, viewing or distributing pornographic content and spreading malware to other computers, ignore such alert first of all and remove FBI virus as soon as possible!

These security holes appear when you forget to take care of your PC's security and don't use security software or don’t install the update patch. Of course, you need to think about safe browsing and avoid suspicious downloads offered on the Internet. The major issue caused by this virus is that similarly to its earlier versions, it entirely blocks its victim computer, 'locks' it and disables all the programs.

To 'unlock' the system, FBI virus requires paying the fine through MoneyPak. However, you must have understood that you must never pay this $100 fine if you don't want to give the money to the hackers. If you think you have been affected by this malware, you need to follow these steps to remove FBI virus.

Step 1: Power down the Virus infected system and then wait for 30 Seconds before turn on.

Step 2: Now turn ON the system and immediately keep hitting F8 until you see WINDOWS ADVANCED OPTIONS MENU.

Step 3: In the WINDOWS ADVANCED OPTIONS MENU, go down to the “SAFE MODE WITH NETWORKING” using arrow keys on the keyboard. Then press ENTER key. It will take the PC to Safe mode. Safe Mode will cause the display and desktop icons change appearing.

Step 4: Now hold down the WINDOWS key and then press the R key.

Step 5: Then RUN dialog box is appearing. Type iexplore.exe In the RUN dialog and click OK.

Step 6: You will see IE. On the top navigation click TOOLS then under the sub menu of TOOLS choose INTERNET OPTIONS.

Step 7: Then find the CONNECTIONS tab in the INTERNET OPTIONS dialog box, click on it. After that click LAN SETTINGS

Step 8: If there is a check mark in the box named Use a proxy server for your LAN, under the PROXY SERVER section, then unchecked the box.

Step 9: Now click the OK button to close the LAN dialog box. Then press OK button to close the INTERNET OPTIONS dialog box.

Step 10: Now we must end all the processes that belong to Virus so that it does not interfere with your ability clear your computer. Inspector-[random char].exe, Protector-[random char].exe is the processed that required to be stopped. To do this we need to download Rkill.exe, developed by Bleeping PC to help stop the process of Virus. Now hold down the WINDOWS key and the R key concurrently to open RUN dialog box.

Step 11: Now type iexplore.exe then hit the OK button.

Step12: Save the Rkill.exe on your desktop. Double-click the icon and run Rkill.exe. You will see a black MS DOS dialog box. Now it will kill all the processes of Virus. It will take quite a few minute before a Notepad file containing log information on what Rkill found will open.

Step 13: Now you are prepared to removal all the infection related to Virus. For that you want to use Malware bytes software. Now please hold down the WINDOWS & R key concurrently to open RUN dialog box.

Step 14: Save the mbam.exe file. Double click on the Malwarebytes icon and run mbam.exe. Then the SELECT SETUP LANGUAGE dialog box appears. Then select preferred language and then press OK button.

Step 15: The Malwarebytes SETUP WIZARD will show blow screen and click the NEXT button to continue.

Step 16: Now accept license the agreement and hit NEXT button.

Step 17: Now the Information screen is appearing. Click on next button & continue following the steps.  

Step 18: SELECT DESTINATION LOCATION screen will appear. You can choose the installed location. We recommend choosing the default location as shown then click NEXT button.    

Step 19: Now SELECT START MENU FOLDER screen will appear. Let the default as it is and click NEXT button.

Step 20: Now the SELECT ADDITIONAL TASKS screen will appear.

Step 21: READY TO INSTALL screen will come next. Hit the INSTALL button to install Malwarebytes.

Step 22: Now the UPDATE and LAUNCH checked as it is to update the application with latest malware definition to capture all the malwares then click FINISH button.

Step23: Once update is done then Scanner screen will appear. Make sure to select PERFORM FULL SCAN is selected to clean up Virus infection. Now start full system scan.

Print out these instructions as you will need to turn of your PC. Call our toll free number 1-877-255-3353 for any FBI Virus Removal help or assistance.